Frequently Asked Questions

What is FeeWise?

FeeWise is an online payments platform enabling law firms to accept client payments by card or eCheck. For more info on FeeWise check out our about page here.

Can anyone sign up to FeeWise?

FeeWise is only available to law firms who are operating in the United Kingdom, United States of America and Canada. However, we are planning to launch in other markets in the near future so if you would like to know when give us a shout at sales@getfeewise.com.

How long does the application process take?

Our sign up process is very quick, fill out our forms to get started. Once we have the required onboarding information, we will process your application and activate your account within 24 hours.

How much does FeeWise cost?

FeeWise is a subscription free pay-as-you go payments product so you only pay when your client pays by card or eCheck. For a list of our transaction fees visit our pricing page here.

What payment methods do you accept?

With FeeWise you can accept payments from most local and international card schemes including Visa, Mastercard, Discover, AMEX, Diners Club, JCB, Union Pay, Apple Pay, Google Pay and more. We also accept payments by ACH / e-Check too.

Are there any payment minimums or maximums?

For payments made by card, there is a maximum payment amount of $49,999 USD in a single day which is government enforced. For e-Check the maximum is $5,000 USD. There are no minimums for card and or e-Check.

When do I get paid?

Our standard payout time is between 2-7 business days from the date of payment and will vary by bank processing time and payment method.

How do refunds work?

Only a law firm can request and approve a client refund. To do this, a law firm needs to contact us at support@getfeewise.com with the refund details. Once received, we will process the refund request within 14 days and provide a confirmation once completed. Please note, the FeeWise transaction fees are non-refundable in the event of a refund.

How do chargebacks work?

Whilst we have a number of fraud protections in place, FeeWise does not assume any liability in the event of a chargeback. There is a $15 USD chargeback fee applied to each chargeback in addition to the full payment amount and FeeWise transaction fee. Any chargeback cost will be applied to your next monthly bill and you will be notified in advance by our support team.

Who do I speak with if I have an issue or need help with my FeeWise account?

If you need help with your FeeWise account, you contact our friendly customer support team at: support@getfeewise.com.

What is FeeWise?

FeeWise is an online payments platform enabling law firms to accept client payments by card or direct debit. For more info on FeeWise check out our about page here.

Can anyone sign up to FeeWise?

How long does the application process take?

Our sign up process is very quick, fill out our forms here to get started. Once we have the required onboarding information, we will process your application and activate your account within 24 hours.

How much does FeeWise cost?

FeeWise is a subscription free pay-as-you go payments product so you only pay when your client pays by card or direct debit. For a list of our transaction fees visit our pricing page here.

What payment methods do you accept?

With FeeWise you can accept payments from most local and international card schemes including Visa, Mastercard, American Express, JCB, Apple Pay and Google Pay.

Are there any payment minimums or maximums?

For payments made by card, there is a minimum of £0.30 GBP and maximum payment amount of £999,999.99 GBP in a single day.

When do I get paid?

Our standard payout time is between 2-7 business days from the date of payment and will vary by bank processing time and payment method.

How do refunds work?

How do chargebacks work?

Whilst we have a number of fraud protections in place, FeeWise does not assume any liability in the event of a chargeback. There is a £20 GBP chargeback fee applied to each chargeback in addition to the full payment amount and FeeWise transaction fee. Any chargeback cost will be applied to your next monthly bill and you will be notified in advance by our support team.

Who do I speak with if I have an issue or need help with my FeeWise account?

If you need help with your FeeWise account, you contact our friendly customer support team at: support@getfeewise.com.

What is FeeWise?

FeeWise is an online payments platform enabling law firms to accept client payments by card or PAD. For more info on FeeWise check out our about page here.

Can anyone sign up to FeeWise?

How long does the application process take?

How much does FeeWise cost?

FeeWise is a subscription free pay-as-you go payments product so you only pay when your client pays by card or PAD. For a list of our transaction fees visit our pricing page here.

What payment methods do you accept?

Are there any payment minimums or maximums?

For payments made by card, there is a minimum of $0.50 and maximum of $999,999.99 CAD in a single day.

When do I get paid?

Our standard payout time is between 2-7 business days from the date of payment and will vary by bank processing time and payment method.

How do refunds work?

How do chargebacks work?

Whilst we have a number of fraud protections in place, FeeWise does not assume any liability in the event of a chargeback. There is a $15 CAD chargeback fee applied to each chargeback in addition to the full payment amount and FeeWise transaction fee. Any chargeback cost will be applied to your next monthly bill and you will be notified in advance by our support team.

Who do I speak with if I have an issue or need help with my FeeWise account?

If you need help with your FeeWise account, you contact our friendly customer support team at: support@getfeewise.com.

Frequently Asked Questions

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